Cancellation Policy
At Sparkle Chores, we value your time and ours. To ensure efficient scheduling and fairness to all clients, we kindly ask that you observe the following cancellation policy:
We require at least 24 - 48 hours' notice for any cancellations or rescheduling of appointments. This allows us to offer your time slot to another client.
-Less than 24 hours' notice: A cancellation fee of 50% of the scheduled service cost will be charged.
-Same-day cancellations or no-shows: A 50% fee of the scheduled service cost will be charged.
-Recurring Service Adjustments: If you are on a recurring cleaning schedule and need to skip or reschedule a visit, please provide the required notice to avoid a fee. Frequent cancellations may result in changes to your scheduled time or discontinuation of recurring service.
-Weather & Emergencies: We understand that emergencies happen. In cases of severe weather or personal emergencies, we may waive cancellation fees at our discretion.
-How to Cancel: To cancel or reschedule your appointment, please get in touch with us via:
Phone / Text: 612-356-9486 Email: SparkleChores@gmail.com
Travel And Mileage Policy
At Sparkle Chores, we are committed to providing high-quality cleaning services while maintaining transparency and fairness in our pricing. As part of this commitment, we have implemented a Travel Cost Policy to account for the time and expenses incurred when servicing clients located outside our standard service area.
-Our standard service area includes locations within a 25-mile radius of 55404. Clients located within this radius will not incur any additional travel fees.
-Clients located beyond the 25-mile radius will be subject to a travel fee.
-All travel fees will be communicated and agreed upon in advance of the scheduled service. Clients will be notified at the time of booking if their location incurs additional charges.
Thank you for understanding and helping us keep operations running smoothly for all clients.